Faq’s
Frequently Asked Question
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01. How much do your tech services usually cost?Prices start at $80 and go up based on time or difficulty of the service being performed. We do offer and provide a discount for having multiple services performed on the same visit.
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02. Do you charge a travel fee to come out to my house?We do charge a travel fee for travel time over 20 minutes to recover the cost of Gas and Time spent on the road. This is usually about $20 but could be more if we are traveling a great distance to get to your home or business.
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03. What kinds of payment method do you support?We can accept cash, checks, credit or debit cards, cashapp, venmo and PayPal
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04. Can you come out on evenings or weekends?Evenings and weekends are typically set aside to spend time with family. If needed, appointments may be available upon request, there will be a 20% up charge for all evening or weekend work.
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05. How far do you travel for appointments?Most cities in Northwest Arkansas including Bentonville, Bella Vista, Rogers, Springdale, Pea Ridge, Avoca, Cave Springs, Gateway, Gentry, Fayetteville, Farmington and surrounding cities. We can also provide support in parts of eastern Oklahoma and Southwest Missouri such as Pineville and Anderson.
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06. How long does a typical service visit take?It can take as little as 20 minutes for PC, Mac and Printer support and as long as a few hours to multiple days depending on the type of service you might need. Some smart home and sound system setups can take multiple days to install and setup.
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07. Do I need to prepare anything before you arrive?It is best to have a clean work area and a path to be able to get to the work area. Write down any questions that you have or list each of the things that you would like to get accomplished before we arrive.
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08. Do you work on both Windows and Apple computers?Yes, we work on both Windows and Apple OS computers as well as Android Tablets, Phones and iOS devices like iPads and iPhones. We can also support Chromebooks.
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09. Can you help me figure out which service I actually need?Yes, the support that you will receive is based on what you actually need done and not limited to the name or description of the service that you initially schedule with us.