Remote Support
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Embedded Files
Rust Desk
Rust Desk
We are currently using Rust Desk to provide remote support. It is free and Open Source and allows secure connections between our support computers and your PC or Mac.
It also allows for support on iPhone and Android however it requires some complicated setup to get it working.
Rust Desk does not auto-update so it is possible that a new version may need to be installed each time remote support is needed.
https://github.com/rustdesk/rustdesk/releases/latest
Supported Platforms
Supported Platforms
Microsoft Windows
macOS
Debian Derivatives (Ubuntu ≥ 16, Linux Mint, etc.)
Red Hat Derivatives (CentOS, Fedora ≥ 18, Rocky Linux, etc.)
Arch Linux/Manjaro
openSUSE
NixOS
AppImage / Flatpak
Android
iOS (does not support being controlled, only viewed)
Web
Usage
Usage
Once installed (or run as a temporary executable) RustDesk will connect to the Public servers. You will see a message at the bottom saying (1) “Ready, For faster connection, please set up your own server”. In the Top left you will see your (2) ID, (3) One Time Password and on the Right a (4) box for you to connect to another computer if you know their ID.
To access the settings, click on the (5) Menu button [ ⋮ ] to the right of ID.
Under Settings you will find:
General - Service Control, Theme, Hardware Codec, Audio, Recording and Language
Security - Permissions for someone taking control, Password options, ability to change your ID and Advanced Security Settings
Network - Set your own server settings here and proxy
Display - Control the display settings for remote sessions and other default options, sync clipboard, etc.
Account - This can be used in conjunction with the Pro Server to sign into the API
About - Shows information about the software.
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