Remote Support
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Embedded Files
Rust Desk
Rust Desk
We are currently using Rust Desk to provide remote support. It is free and Open Source and allows secure connections between our support computers and your PC or Mac.
It also allows for support on iPhone and Android however, it requires some complicated setup to get it working.
Rust Desk does not auto-update; it is possible that a new version may need to be installed each time remote support is needed.
https://github.com/rustdesk/rustdesk/releases/latest
Supported Platforms
Supported Platforms
Download for Microsoft Windows
Download for Older MacOS
Download for M1 MacOS or Newer
Download for Android
iOS (does not support being controlled, only viewed) Download in AppStore
Usage
Usage
Once installed (or run as a temporary executable) In the Top left you will see your (2) ID, (3) One Time Password
Never give your ID to someone over the internet, and only give it to someone you trust over the phone.
To access the settings, click on the (5) Menu button [ ⋮ ] to the right of ID.
Under Settings you will find:
General - Service Control, Theme, Hardware Codec, Audio, Recording and Language
Security - Permissions for someone taking control, Password options, ability to change your ID and Advanced Security Settings
Display - Control the display settings for remote sessions and other default options, sync clipboard, etc.
About - Shows information about the software.
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